As with Property Management for Landlords, we are prepared to accept full Strata Management responsibilities for Owners or tailor our services to meet each client's specific needs. Following is a brief summary of the services we offer.

Accounting The payment of invoices on behalf of the Strata Corporation is a strictly controlled authorization process requiring at least two independent authorizations for each invoice. Invoices must be matched with purchase orders, cross-referenced with the budget and approved by the Strata Manager, and consequently approved by the controllers with the final signatories on the cheque.

We deal with the payment of all expenses from the Corporation Trust Account for regular maintenance and operating costs, as budgeted and/or approved by the Strata Council at the regular council meetings

Administration We maintain and keep all Strata Corporation records including items that would normally be forwarded to insurance agencies, legal entities, developers, contractors, and New Home Warranty Programs. We act on behalf of the Owners whenever any of the aforementioned institutions do not provide service in a timely manner

Budgets We prepare annual operating budgets and long-range expenditure plans for discussion and approval by the Strata Council.

Collection We deal with the collection of monthly Strata Fees from strata lot Owners. Monthly reports are provided to the Strata Council as part of the Council Meeting Agenda package

Financial Statements We prepare financial statements for distribution each month. These include a variance analysis, operating expenditures, balance sheets, summary and detailed reports, unpaid dues, a list of all Owners and their monthly fees, and an explanation of any expenditure made outside of the regularly budgeted items. Our standard accounting and financial reporting software system is Newstar, a state of the art software program designed specifically for the real estate industry.

Annual General Meeting We prepare and circulate meeting notices, including full budget packages and required resolutions. We supply additional staff to check-in all Owners attending the meeting, having consulted a 21 item checklist which includes vote cards, date ballots, date proxies, head table name signs, hand-outs, when appropriate, and an efficient attendance register.

Communication with Council Monthly written reports are provided to council. We promote good communication between council and the Property Management team, whether it is by email, fax and / or by telephone.

Council Meetings We attend council meetings, prepare and circulate meeting notices and agendas, and distribute minutes. Council receives an information package before each monthly meeting to apprise them of significant issues affecting Owners.

Information Package New Owners to the development receive a "Welcome Package" which includes bylaws, assessment fee schedule, last month's minutes, recent notices and memos, particulars regarding parking and storage, and any other information on the project which will give them a "feel" for their new community.

Liaison We would be the conduit between Owners and council in matters of dispute and enforcement of Bylaws and Fines, on behalf of council.

Our management philosophy is to dedicate a team of specialists to each property we manage. This provides our clients with the level of depth, skill and support necessary to ensure that the following expectations are met:

• protect your investment by maintaining the property in a condition that will keep it attractive in a competitive market;
• to enhance the value of the property by making improvements that will increase it's market value;
• to retain pride of ownership.